Welcome to noverasupply.shop. We value the shopping experience of every customer. If you are not satisfied with the items you have received, you may request a return, exchange, or refund in accordance with the policy below.
- Eligibility for Returns
Customers may submit a return request within 30 days of receiving their items. Items must be returned in an unused, unwashed, and undamaged condition, with the original packaging and all accompanying accessories included whenever possible.
If an item is defective, incorrect, or damaged during transit, please contact us promptly and provide your order details along with relevant photographs so that we may verify and resolve the issue.
- Non-Returnable Items
The following items or situations may not be eligible for return:
Items damaged due to customer misuse or mishandling.
Items that have been used, washed, or are otherwise rendered unsuitable for resale.
Issues resulting from improper storage or usage.
Requests made beyond the specified return period (unless otherwise required by applicable law).
In cases where applicable law provides otherwise, such legal requirements shall take precedence.
- Return Process
To initiate a return, please submit a request through the contact channels provided on noverasupply.shop, including your order number and the reason for the return. Once your return has been approved, please follow the provided return instructions to send the items back to us. Returning items without prior approval may result in processing delays.
- Refunds
Once a returned item has been verified as eligible for a refund, we will typically initiate the refund within 3–5 business days. The time it takes for the funds to appear in your account depends on the processing speed of your bank, credit card issuer, or payment service provider.
Refunds will generally be issued via the original payment method. The specific refund amount will be determined based on the details of your order and the applicable policy.
- Return Shipping Costs
If the return is due to a product defect, an incorrect shipment, or any other error on our part, we will cover the reasonable costs of return shipping.
If a return is requested for personal reasons—such as a change of mind or because the item is no longer needed—the customer is generally responsible for return shipping costs, subject to applicable law and the terms provided during the return approval process.
- Exchange Policy
If you wish to exchange an item, please contact us first to confirm the status of the product and its availability in our inventory. Exchange requests must meet our return and exchange criteria. The specific handling process and any potential shipping costs will be determined based on the individual circumstances.
- Non-receipt of Orders or Damaged Items
If your order does not arrive within a reasonable timeframe, or if the items you receive are damaged, please contact us promptly. We will verify the logistics and order details to provide an appropriate solution based on the situation.
- Contact Us
If you have any questions regarding returns, exchanges, refunds, or order processing, please visit noverasupply.shop and reach out to us through the contact channels provided on the website.
Company:
Novera Supply LLC
Address:
1375 E HACIENDA AVE APT 120, LAS VEGAS, NV 89119-1904
Phone:
+1 8579952310
Email:
support@noverasupply.shop
Thank you for choosing noverasupply.shop. We are committed to providing you with clear and convenient after-sales service.